Ratuliga takes every piece of personal information you entrust to us seriously. This policy explains clearly and transparently how we collect, use, store, and protect your data throughout your membership on our platform.
Core Data Protection Principles
Before diving into the full policy, here are the six core principles that guide how Ratuliga handles your personal data.
All data transmitted between your device and Ratuliga's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. No third party can intercept or read your information in transit.
Ratuliga gives you full control over your personal data. You can access, correct, download, or request the deletion of your data at any time by contacting our team. These rights belong entirely to you, and we respect them.
Ratuliga has never and will never sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without first obtaining your explicit consent. Your data is not a commodity we trade.
Funds in your Ratuliga account are held in a separate account, kept entirely apart from the company's operational funds. This means your balance is always secure and can be withdrawn at any time, regardless of the company's operational circumstances.
Ratuliga operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is collected and processed on the basis of valid consent, contractual necessity, or legal obligation — nothing beyond that.
Ratuliga provides two-factor authentication for all accounts, adding a significant layer of security. Even if your password is compromised, 2FA ensures no one can access your account without verification through a device you own.
Ratuliga collects your personal data only when necessary and only to the extent required to provide the services you have requested. We do not collect excessive or irrelevant data beyond what is needed for the platform to function. Below are the categories of data we collect and the reasons for doing so.
| Data Categories | Example Information | Reason for Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC) & age confirmation |
| Contact Data | Phone number, email address | Account verification, notifications, support |
| Financial Data | Transaction records, payment methods used | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Betting history, slots played, login times | Platform improvements, responsible gambling |
| Communication Data | Customer support conversation records | Dispute resolution, service improvement |
Ratuliga collects this data through several channels: directly when you complete the registration form or submit verification documents, automatically when you use the platform via cookies and similar tracking technologies, and occasionally from legitimate third-party sources such as payment processors (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) to verify transaction details.
Ratuliga only collects data that is genuinely necessary for a specific function. We do not collect sensitive information such as biometric data, medical information, or religious beliefs. Should we ever need to collect a new category of data, you will be informed and asked to provide fresh consent.
Personal data collected by Ratuliga is used solely for the stated purposes directly related to the services we provide. We do not use your data for any other purpose without obtaining your additional consent.
For marketing communications such as promotional notifications, bonus offers, or new game updates, Ratuliga will obtain your separate consent, and you may withdraw that consent at any time through your account settings or by contacting support@ratuliga.click.
Ratuliga does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. This is a principle we hold firmly and will not compromise on. That said, there are limited circumstances where Ratuliga needs to share your data with certain parties to keep the platform functioning properly or to comply with legal obligations.
Every third party that receives data from Ratuliga is bound by a data protection agreement that prohibits them from using that information for any purpose other than what has been specified. Ratuliga periodically audits the privacy practices of its service partners to ensure ongoing compliance.
Ratuliga continuously invests in security infrastructure to ensure your personal and financial data is protected to the highest standard. Our security systems are designed with a multi-layered protection approach so that even if one layer is compromised, the remaining layers continue to safeguard your data.
While we take all reasonable precautions, no system is 100% immune to cyber threats. Should a data security breach occur that affects your personal information, Ratuliga is committed to notifying you within 72 hours of becoming aware of the incident, in line with industry best practices. We will inform you of what happened, what data was affected, and the steps we are taking to address the situation.
Ratuliga does not retain your personal data for longer than is necessary for the purposes set out in this policy or to fulfil our legal obligations. Once data is no longer required, it will be securely deleted or permanently anonymised.
Ratuliga uses cookies and similar tracking technologies to enhance your experience on the platform, maintain the security of your login session, and understand how members use the platform so we can continue to improve it. Below are the types of cookies Ratuliga uses.
You can manage your cookie settings through your web browser at any time. Please note, however, that disabling essential cookies may affect the functionality of the Ratuliga platform, including your ability to log in and carry out transactions securely.
As a Ratuliga member whose data is processed by us, you hold the following rights guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices. Ratuliga is committed to respecting and facilitating these rights promptly and without unnecessary obstacles.
You have the right to request a copy of all personal data that Ratuliga holds about you. We will process this request within 30 business days.
If any personal information Ratuliga holds about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
Under certain circumstances, you have the right to request that Ratuliga delete your personal data. Such requests are subject to any applicable legal record-keeping obligations.
You may request that Ratuliga restrict the processing of your data under certain circumstances, such as when you are disputing the accuracy of the data or objecting to its processing.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider if you choose.
You may object to the processing of your personal data for direct marketing purposes at any time, and Ratuliga is obligated to cease such processing immediately.
To submit any of the privacy rights requests listed above, please contact the Ratuliga privacy team by email at support@ratuliga.click with the subject line "Privacy Rights Request". We will acknowledge receipt of your request within 48 hours and will process it within 30 days of receipt, in accordance with applicable legal requirements.
The Ratuliga platform is intended solely for individuals aged 18 and above. Ratuliga does not knowingly collect or process personal data from anyone under the age of 18. The platform's registration process includes age verification steps to ensure that only eligible individuals can sign up and use our services.
If Ratuliga becomes aware or discovers that a person under the age of 18 has provided their personal data through our platform in any way, we will take immediate steps to delete that information and close the relevant account. If you are aware of or believe that a minor has registered or attempted to use the Ratuliga platform, please notify us immediately at support@ratuliga.click so that we can take appropriate action promptly.
In the course of its operations, Ratuliga may need to transfer your personal data to servers or systems located outside Malaysia — for example, for cloud computing services or the systems of international game providers such as Pragmatic Play and PG Soft, which operate from multiple locations worldwide.
When such data transfers occur, Ratuliga ensures that adequate protections are in place through one of the following mechanisms: binding data processing agreements with safeguards equivalent to Malaysia's PDPA, adherence to recognised data protection frameworks, or your explicit consent to the transfer where no other suitable protection mechanism applies.
Regardless of where your data is processed, the level of protection it receives will be no less than what is guaranteed under this Privacy Policy and applicable Malaysian law. Ratuliga takes full responsibility for the security of your data, even when processed by third parties outside Malaysia.
Ratuliga reserves the right to update this Privacy Policy from time to time as needed — whether to reflect changes in our privacy practices, updates to applicable law, or the addition of new services. Any significant changes will be communicated to you via an in-platform notification or your registered email, with at least 14 days' notice before the changes take effect.
When an update is made, the "Last updated" date at the top of this page will be revised to reflect the latest review date. The most current version of the Ratuliga Privacy Policy is always available on this page and supersedes all previous versions. Continued use of the Ratuliga platform after any Privacy Policy changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or feedback regarding this Privacy Policy or the way Ratuliga handles your personal data, we encourage you to reach out to us directly. The Ratuliga privacy team is ready to assist you at any time.
Email: support@ratuliga.click (subject: "Privacy Inquiry" or "Privacy Rights Request")
Live Chat: Available 24/7 on the Ratuliga platform after logging in
Response Time: We are committed to responding to all privacy enquiries within 48 business hours of receipt.
For more complex requests, such as comprehensive data access requests or disputes relating to data processing, Ratuliga is committed to providing a full response within 30 business days in accordance with Malaysia's PDPA requirements. We do not charge any fees to handle reasonable privacy rights requests.
Summary of Your Rights
Here is a straightforward summary of what you can do regarding your personal data at Ratuliga, explained in plain and direct language.
Send an email to support@ratuliga.click with the subject line "Request Data Copy". We will send you all the data we hold about you within 30 days.
Found incorrect information in your Ratuliga profile? Contact us or update it directly in your account panel. We will make the correction within 5 business days.
Don't want to receive promotional emails or notifications from Ratuliga? Click the unsubscribe link in any of our marketing emails or contact support to opt out.
Responsible Gaming
One of the reasons Ratuliga collects your usage data is to ensure a safe and responsible gaming experience. This data helps us protect you.
Ratuliga's systems analyse betting patterns to identify members who may benefit from responsible gambling support — and proactively reach out to them when necessary.
The deposit and betting limits you set in your Ratuliga account panel are enforced automatically by the system without exception — protecting you from decisions that go against your original intentions.
When you activate self-exclusion on Ratuliga, this information is securely stored and enforced immediately across all your devices and login sessions.
Access a full record of all activity in your Ratuliga account at any time through your account panel. This helps you make informed assessments about your own playing habits.
If you need help with a gambling-related problem, please contact Talian Kasih (15999).
Learn MoreIf you have any questions after reading this Privacy Policy, or if you wish to submit any request relating to your personal data at Ratuliga, our privacy team is ready to assist you in Bahasa Melayu. We are committed to responding to all enquiries within 48 business hours and processing all privacy rights requests within 30 business days in accordance with Malaysia's PDPA.
To reach the Ratuliga privacy team, send an email to support@ratuliga.click and clearly state the nature of your request in the subject line. You can also use the 24-hour live chat within the platform for more general privacy-related inquiries.
Read Full Terms & ConditionsJoin Ratuliga
Ratuliga operates on a foundation of trust and transparency. Our privacy policy is written in plain language because we believe you deserve to know exactly how your data is handled. Register for a free account today, deposit a minimum of RM 10 via Touch 'n Go or FPX, and enjoy hundreds of slots, Sports Betting, and Live Casino games — with the peace of mind that your privacy is fully protected.
This platform is for users aged 18 and above. Please gamble responsibly.